Shipping

Shipping Policy

Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates

  • Standard Shipping: $4.99 for orders under $50.
  • Free Shipping: Available for orders over $100.
  • Shipping rates are calculated at checkout based on your location and order size.

Delivery Times

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Express Shipping: Estimated delivery within 2-3 business days (available at an additional cost).
  • Please note: Delivery times may vary due to factors such as weather, carrier delays, or high order volumes.

Shipping Locations

  • We currently ship only to the United States, including all 50 states and APO/FPO addresses.
  • At this time, we do not offer international shipping yet.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.
  • You can use the provided link to track your package’s status and estimated delivery date.

Undeliverable Packages

  • If a package is returned to us due to an incorrect address or failure to deliver, we will contact you to arrange reshipment. Additional shipping fees may apply.

Lost or Delayed Packages

  • If your package is lost or delayed, please contact us at service@serenity-zone.com. We will work with the carrier to resolve the issue as quickly as possible.

Damaged Items

  • If your item arrives damaged, please notify us within 7 days of delivery with photos of the damage. We’ll arrange for a replacement or refund.

Important Notes

  • We are not responsible for delays caused by the shipping carrier or customs (if applicable).
  • Please ensure your shipping address is correct when placing an order. We cannot be held responsible for items shipped to incorrect addresses.

Contact Us

For any questions or concerns about shipping, feel free to contact us at: